Return & Refund
| If you are not happy with your ninkini, you can return it for a full refund within 14 days of receipt. In order to be eligible for a return, items must be unused, unstained and with all labels and tags in tact. All returned items go through a rigorous check process. If any marks (e.g. deodorant, bodily fluids, fake tan, make-up), stains or signs of wear are identified the item will be returned to the customer without a refund. The customer is liable for the cost of return shipping, please maintain proof of postage in the event of an issues or delays. Please email returns@ninkylondon.com with your order number and reason for return to start the process. Return to, Ninky London, Flat 5, Stanstead, Wakefield Street, London, WC1H 9RZ Please note that we do not cover the cost of returns - the customer is liable for this expense. We highly recommend getting a tracked service and retaining proof of postage. Unfortunately we do not offer exchanges. If you have any queries, please email returns@ninkylondon.com |